Family feedback channel

Contact the First English Day team

Use this page for practice questions, family notes, or curriculum trust feedback. Please do not send child identity/contact details.

Email First English Day support

support@firstenglishday.com

For account, course access, or payment questions. Keep child identity, contact details, photos, and recordings out of email.

Feedback path

How to ask from today

  1. Read local context

    Use saved practice from this browser before writing.

  2. Write practice feedback

    Send one parent observation without child identity details.

  3. Check support boundary

    Ask course access, support, and refund questions before payment.

Ask from the latest practice, not a blank form.

Use the saved starter day and latest local note to decide what to ask. The form stays parent-only.

Start Day 1Open practice notesReview course position
Practice signal
No starter practice has been saved on this device yet.
Practice action
Start Day 1 and let the first sentence play.
What to write next
What would make starting Day 1 easier at home?
One-line note starter

Write what would make Day 1 easier to start at home.

This panel only reads practice saved on this device. It does not attach progress to an account, send analytics, upload recordings, unlock paid access, or create child profiles.

Send practice feedback
Share what happened before or during a real parent-led practice session.

Use one parent observation: what happened, where attention broke, and what you need clarified.

Use this form for parent coordination only. Do not include a child's full name, school, photo, address, voice recording, follow-read audio, messaging handle, or other identity details. The form blocks obvious child identity/contact details before sending. Optional follow-read recordings do not need to be sent; the app does not save or upload audio.

Share practice notes

Send the seconds-to-start, where attention broke, and whether the lesson structure felt trustworthy enough to try again.

Plan home practice

Ask how to try the starter practice at home or coordinate follow-up by email.

Protect child privacy

Keep the message focused on parent observations. The starter practice does not need child identity/contact details, voice recordings, follow-read audio, or media uploads before repeat usage is proven.

Ask about course support before payment

Ask what course access should explain: daily practice scope, course fit, privacy boundary, and support expectations. This is not a checkout, billing, or child-profile request.

Support and refund questions

Ask support and refund questions before payment.

Use the practice note to ask about course access, setup help, guided course support, or refund expectations before your family is asked to pay. The answer should clarify the course, not handle payment.

Review course access guideInspect Level 1 sample
What families can ask before payment
  • Course access scope
    Ask what the course includes and inspect the Level 1 sample before any payment conversation.
  • Practice setup support
    Ask how home practice support would work when a practice note shows a family is stuck.
  • Refund expectations
    Ask how the written course scope and human support review would explain refund expectations before any payment conversation.
  • Privacy boundary
    Keep every note to parent observations; do not send child identity, contact details, recordings, or media.
Safe question starter

Use one parent observation plus one question: We tried Day 1; attention drifted when __. What should Level 1 support clarify before any payment?

What stays closed here

This page does not issue invoices, process refunds, create billing credits, start checkout, attach paid access, save child profiles, collect recordings, upload media, or unlock paid access.